LIFEAID PERSONAL DATA PROTECTION POLICY

This is the LifeAid Personal Data Protection Policy (“Policy”) which outlines how LifeAid Emergency Solutions Inc. (“LifeAid”, “we”, “us”, or “our”) collects, uses, manages, protects, and discloses your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and related issuances of the National Privacy Commission (NPC).

By using our website, participating in our training programs, or availing of our products and services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

1. INTRODUCTION

LifeAid values your privacy and is committed to protecting your personal data. We uphold your rights as a data subject and ensure that all processing activities comply with the principles of transparency, legitimate purpose, and proportionality.

This Policy applies to all personal data collected from you through any of our platforms, transactions, or communications.

2. DEFINITIONS

  • Applicable Laws – Refers to the Data Privacy Act of 2012 (RA 10173), its IRR, NPC Circulars, and other relevant regulations and advisories, as amended from time to time.

  • Personal Data – Any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained, including “personal information” and “sensitive personal information” as defined by law.

  • Processing – Any operation performed upon personal data including collection, recording, organization, storage, updating, use, consolidation, sharing, or destruction.

  • Platforms – Refers to all LifeAid’s official websites, social media pages, and digital systems.

3. INFORMATION WE COLLECT

We may collect the following types of personal data from you:

  • Full name, contact details (email, phone number), and address

  • Organization or company affiliation (if applicable)

  • Date of birth or age

  • Transaction details related to product or service purchases

  • Device and network information (e.g., IP address, browser type, cookies)

  • Feedback, inquiries, or communications sent to us

  • Any other information you voluntarily provide through our forms or interactions

If you provide personal data of another individual, you confirm that you have obtained their consent for LifeAid to process their data in accordance with this Policy.

4. PURPOSE OF DATA COLLECTION

Your personal data is collected and processed for the following legitimate purposes:

  • To verify your identity and manage your LifeAid account

  • To process product orders, payments, deliveries, and refunds

  • To provide access to our training programs, seminars, or events

  • To respond to inquiries, feedback, or service requests

  • To improve our products, services, and customer experience

  • To send important updates on safety programs, promotions, or new offerings

  • To comply with legal, regulatory, or contractual obligations

We may also use your data for marketing and promotional activities only with your explicit consent. You may withdraw consent at any time through the contact details below.

5. DATA SHARING AND DISCLOSURE

We may share your personal data only when necessary and in accordance with the law:

  • To our employees and authorized personnel who need the information to perform their duties

  • To business partners, vendors, or service providers (e.g., logistics, IT, marketing, payment processing) under strict confidentiality agreements

  • To regulatory authorities or law enforcement agencies when required by law

  • To third parties only with your consent, or as otherwise permitted under the Data Privacy Act

All third-party processing shall be governed by a written Data Sharing or Outsourcing Agreement consistent with NPC standards.

6. DATA STORAGE AND RETENTION

Your personal data is stored securely in both electronic and physical formats. LifeAid uses appropriate organizational, technical, and physical safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your data.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. After this period, data will be securely deleted or anonymized.

7. YOUR RIGHTS AS A DATA SUBJECT

In accordance with the Data Privacy Act, you have the following rights:

  • Right to be Informed – To know how your data is collected, processed, and shared.

  • Right to Access – To request access to your personal data.

  • Right to Rectification – To correct inaccurate or outdated information.

  • Right to Erasure or Blocking – To request deletion or blocking of data no longer necessary or unlawfully processed.

  • Right to Object – To refuse further processing under certain circumstances.

  • Right to Data Portability – To obtain a copy of your data in a commonly used electronic format.

  • Right to File a Complaint – To lodge a complaint with the National Privacy Commission.

Requests may be made by contacting our Data Protection Officer (see Section 10).

8. USE OF COOKIES AND THIRD-PARTY SERVICES

LifeAid uses cookies and analytics tools to enhance your browsing experience. These may collect anonymized information such as device type, browser, and site activity.

You can disable cookies through your browser settings, though some features of our website may not function properly without them.

Third-party service providers (such as Google or Facebook) may also use cookies under their respective privacy policies, which are outside our control.

9. SECURITY MEASURES

LifeAid implements appropriate and industry-standard safeguards to protect personal data, including:

  • Restricted data access only to authorized personnel

  • Use of secure networks, encryption, and authentication protocols

  • Regular review of security measures and data handling procedures

  • Immediate incident response protocols for potential data breaches

In case of a personal data breach, LifeAid will notify affected individuals and the National Privacy Commission in accordance with legal requirements.

10. CONTACTING OUR DATA PROTECTION OFFICER

For any concerns, requests, or complaints regarding your personal data, please contact:

Data Protection Officer
LifeAid Emergency Solutions Inc.
Mobile: +63 917 651 1160
Email: lifeaidsolutionsph@gmail.com
Office Address: LifeAid HQ, Blk 8 Lot 20 IL Giardino, Buenavista I, Gen. Trias City, Cavite
Attention: “Data Protection Officer”

Please state that your inquiry relates to a “Data Privacy Concern” to ensure prompt handling.

11. CHANGES TO THIS POLICY

LifeAid may update this Policy periodically to comply with legal or operational requirements. Any significant updates will be posted on our official website and, when appropriate, communicated via email or other channels.

By continuing to use our services, you acknowledge and agree to the revised terms.

Last updated: October 2025

GOVERNING LAW:
This Policy and all matters relating to your personal data shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Click here if you agree